FAQ (product)

Ordering and Shipping

1. How long does it take to ship my order?
Delivery times vary depending on your location and the shipping option you choose. Within Germany, delivery times are typically 2-5 business days. Orders shipped to other European countries take approximately 5-10 business days, while international orders outside Europe can take 7-14 business days. We also offer express shipping options that can be selected during the checkout process.

2. How much are the shipping costs?
Shipping costs depend on your location, the weight of the order and the shipping method chosen. Within Germany we offer free standard shipping for orders over €50. For orders under this amount and for international deliveries we charge shipping costs which are detailed during checkout. Express shipping options are available for an additional fee.

3. Can I change or cancel my order later?
Changes or cancellations to your order are only possible before it has been dispatched. Please contact our customer service as soon as possible to request changes. If the order has already been dispatched, you will have to wait for delivery and initiate a return if necessary.

4. Do you offer international shipping?
Yes, we ship worldwide. Whether you live in Europe, Asia, America or Australia, you can order our martial arts products. The exact shipping costs and delivery times for international orders are displayed in the checkout. Please note that international deliveries may be subject to customs fees and taxes, which are the customer's responsibility.

5. How can I track the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the current status of your delivery via the link in the email or directly on the shipping provider's website.

6. What happens if I am not at home at the time of delivery?
If you are not at home at the time of delivery, the carrier will usually leave a notification card indicating where you can pick up your package (e.g. at a nearby branch) or whether a re-delivery attempt will be made. Alternatively, you can change the delivery time or location directly with the carrier.

products and sizes

7. What sizes do you offer?
Our martial arts clothing is available in a wide range of sizes to meet the different needs of different martial arts. We typically offer sizes from XS to XXL. To ensure you choose the right size, you will find a detailed size chart on each product page, as well as instructions on how to measure your body measurements.

8. How do I find the right size for me?
On each product page you will find a size chart specific to that product. This chart will help you choose the right size based on your body measurements. To ensure the best possible fit, we recommend that you take your body measurements accurately and compare them to the information in the chart. If you are unsure, our customer service team will be happy to help you.

9. Are your products designed for specific martial arts?
Yes, our products are specifically tailored to different martial arts disciplines such as Karate, Judo, Taekwondo, Muay Thai, Brazilian Jiu-Jitsu and Mixed Martial Arts (MMA). In the product descriptions you will find detailed information about which disciplines the items are best suited for. This will help you choose the right product for your specific training needs.

10. Do you offer customization or personalization?
Yes, we offer personalized embroidery and printing services on certain products, such as gis (martial arts uniforms) and rash guards. You can have your name, your dojo's logo or other symbols added. The personalization options are displayed on the individual product page. Please note that personalized items are non-returnable and non-exchangeable.

11. How do I properly care for my martial arts clothing?
To ensure your martial arts clothing lasts a long time, it is important to take proper care of it. Always wash the clothing according to the care instructions found on the product's label. As a general rule, you should wash gis and other martial arts textiles at low temperatures and let them air dry. Avoid using bleach or fabric softeners as these can damage the materials.

12. What do I do if an item is sold out?
If an item you want is sold out, we offer you the option of being placed on a waiting list. As soon as the item is available again, you will receive a notification by email. Alternatively, you can contact our customer service to receive information about expected availability.

payment

13. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include credit cards (Visa, MasterCard, American Express), PayPal, Sofortüberweisung, Klarna (invoice and installment payments), Apple Pay and Google Pay. All payments are processed securely and encrypted.

14. Can I pay by invoice?
Yes, we offer the option to pay by invoice through our partner Klarna. This option is available during checkout and allows you to pay for the goods only after receipt. Please note that Klarna carries out a credit check to approve this payment method.

15. What can I do if my payment was declined?
If your payment was declined, please check that your credit card information was entered correctly or that there are sufficient funds in your account. If the problem persists, try using a different payment method or contact your payment provider. Our customer service is also available to help you resolve payment issues.

Return and Exchange

16. How do I return an item?
If you are not satisfied with your purchase, you can return the item within 30 days of receipt. Please ensure that the item is unworn, unused and in its original condition with all tags attached. To initiate a return, please contact our customer service team who will provide you with a return label.

17. How long will it take to receive my refund?
Once we have received and inspected your return, we will process your refund within 5-7 business days. The amount will be refunded to the original payment method. Please note that depending on your bank or payment service provider, it may take a few days for the refund to appear in your account.

18. Can I exchange an item?
Yes, exchanges are possible if, for example, you need a different size or color. Please contact our customer service to arrange the exchange. The exchange process is similar to returns - send the item back to us and we will send you the replacement product you want. If the new item is of a different price, the difference will be offset or credited accordingly.

19. Who bears the costs for the return shipment?
We cover the return costs within Germany. For international returns, the costs are to be borne by the customer, unless the item is faulty or was delivered incorrectly. In such a case, we also cover the return costs for international orders.

20. What do I do if the item I received is defective or does not match my order?
If an item is damaged, faulty or does not match what you ordered, please contact our customer service immediately. We will investigate the case as quickly as possible and offer you a solution, either through an exchange, repair or full refund.

customer support

21. How do I contact customer service?
Our customer service is available to answer your questions, concerns and provide support. You can reach us by email at support@kampfsportshop.de or by phone at +49 123 456 7890. Our business hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. For urgent inquiries, we also offer a live chat on our website.

22. Is there a way to speak directly to an expert?
Yes, our team is made up of experts in the field of martial arts clothing and equipment. If you need expert advice, you can schedule a face-to-face meeting, either by phone or video chat. This is especially useful if you need help choosing the right product or have specific questions.

23. Where can I find more information about the products?
Additional information about our products can be found on the individual product pages, including detailed descriptions, size charts, care instructions and customer reviews. If you need any further information, please do not hesitate to contact our customer service.

Special offers and discounts

24. Are there special discounts for martial arts clubs or bulk orders?
Yes, we offer exclusive discounts and special conditions for martial arts clubs and bulk orders. If you would like to purchase on behalf of a club or larger group, please contact us directly for a customized quote.

25. How can I benefit from special offers and discounts?
To be informed about our latest products, special offers and exclusive discounts, sign up to our newsletter. Subscribers will receive regular updates on our offers and special discount codes. In addition, we offer limited-time promotions and discounts on our website and social media.

26. Do you offer gift vouchers?
Yes, we offer gift vouchers in various denominations that can be purchased online and sent directly via email. Gift vouchers are an ideal option for those who are unsure which product is the right gift. The vouchers can be redeemed for all items in our online shop.

27. Can I benefit from loyalty programs or points?
We value our loyal customers and offer a loyalty program where you can collect points for every purchase. These points can be redeemed for future orders. Details of our loyalty program can be found in your customer account under "Loyalty Points" or on our website.

Security and Data Protection

28. How secure is my personal data?
Protecting your personal information is our highest priority. We use the latest SSL encryption technology to protect your data during the ordering process. Your information is used solely to process your order and improve our service and is never passed on to third parties unless it is necessary to process your order.

29. What security measures have you taken for online payments?
All online payments on our website are secured by SSL encryption, which ensures that your payment information remains confidential and protected. In addition, we only work with reputable payment service providers who offer additional security measures such as 3D Secure.

30. How can I update my account information?
You can update your account information, such as your delivery address or payment details, at any time in your customer account on our website. Simply log in to your account and navigate to the relevant areas to make changes. If you need help, our customer service team is happy to help.

Additional Information

31. Can I have my order gift wrapped?
Yes, we offer a gift wrapping service which you can select during the checkout process. Your order will be sent in elegant packaging and you can add a personal message. This is ideal if you want the order sent directly to the recipient.

32. Do you have a physical store I can visit?
We currently only operate an online shop, but we offer comprehensive product advice and support via our digital channels. If you have any specific questions or concerns, you can contact our customer service at any time or arrange a video consultation.

33. Where can I find information about your brand and company?
Information about our brand, our history and our company philosophy can be found on the "About Us" page of our website. We pride ourselves on offering high-quality martial arts apparel designed by athletes for athletes. If you would like to learn more about our mission and values, we invite you to check out this page.

34. How can I submit a product review?
Your opinion is important to us! After your purchase, you will receive an email with a link that you can use to leave a review for the product you purchased. You can also leave your review directly on the product page. Your feedback helps other customers with their purchasing decisions and helps us to continue to improve our products.

35. Do you offer special conditions for professional athletes or coaches?
Yes, professional athletes and coaches can benefit from special conditions and discounts. If you are in this category, please contact us with proof of your activity and we will make you a tailor-made offer.